Hi,

Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.

We value your input and we thank you for the continued support toward our product.

In relation to your concern, I would suggest that you create an Advance Trigger that would automatically send a message with the questionnaires after your visitor filled in the form and select the department.

You can do as follows:

1. Select Administration Section > Trigger > Add Trigger

2. Select Trigger Type > Advanced

3. Type the Trigger Name and Description

4. Under CONDITION > When a visitor requests a chat

5. Under CHECK > All of the following conditions
1. Department > Equals > (select your preferred Department)

6. Under ACTIONS > Send a message to visitor

7. Type the agent’s name and your message ( This is where you can input your QUESTIONNAIRE)

I hope these settings address your concerns.

Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!