Allow companies to use any Whatsapp Business Provider
We offer WhatsApp business API and we have developed our own API to allow customers to send WhatsApps and receive WhatsApps replies. Our software can communicate with many WhatsApp Business partners and can choose the provider based on their cost and business model. We need two or maybe three things 1) a way to call a URL that will push the message to a Tawk agent 2) webhooks that will call our URL when the Tawk agent responds so we can send the response to the WhatsApp Business Partner and to the customer.
Does Tawk have a way to send each incoming chat to the next free agent? If not then we will also need a way for the agent to close the call once its completed and for the software to 3) automatically call a URL when the agent has closed the call. In that case we will manage the process of sending each incoming WhatsApp to the next free agent. If you allow these options in your product many companies can integrate with you and your system will not be hard coded to only one WhatsApp business API supplier. We can then bring on many customer using Tawk.