Auto assign chat
It would be great if tawk has function "Auto assign chat". Instead of choosing by agent, system will auto assign chat for all online agents.
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mike duke commented
Automatically assign conversations
To route the conversation to specific users and team members, navigate to your routing settings for the specific channel.
Click to toggle the Automatically assign conversations switch on.
Click the Assign To dropdown menu and select a routing option
Hope this information is helpful to you