There should be a feature to export visitor's data such as visitor's name, contact ID and query/question he had in a single file
There should be a feature to export visitor's data such as visitor's name, contact ID and query/question he had in a single CSV and XLS file.
so that we don't have to open every single missed chats to find out the query.
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to. We will take note of your feedback and suggestions.
Currently you can export the contact information to use outside of the dashboard via email. Every conversation you have using the tawk.to chat software will generate a "contact". This contact will include information such as location and IP address. In addition it will include any other information you has added during conversation, or information that may have been captured using a pre-chat form; eg. email addresses.
Here's the process of exporting contacts:
1. Go to Messaging
2. Select the Property
3. Click on Contacts under the Property
4. Click the ""download"" icon on the top right side
You will receive an email with a .csv file
Visit this link for more information: https://help.tawk.to/article/exporting-contacts
Have additional questions, or just want to speak with someone, book in a free call with me here, I'm happy to assist Business Messaging Advice with Sienna (https://calendly.com/siennarubio/30min)"