Automated sleep trap
For small businesses which are trying to go global but cannot invest on support to be available 24*7 online, can there be a feature that there is an automated pre fill form activated from 10PM-6AM and for the rest of 16 hours the customer is directly able to chat (without the form)
Just to ensure that the clients are not missed when you sleep?
Also, Awesome service this is tbh!
Admintawk.to (top bird!, tawk.to) commented
You can use the Scheduler feature to have the offline form come up after your operating hours.
The Scheduler's purpose is to make the chat widget offline even if there are Agents logged in. Let's say from 9AM - 5AM, when the clock hits 5PM even if there are agents online the chat widget is forced to go offline.
Once your chat widget is offline, the form will come up asking your visitors to fill in their details. You will be notified via email about the offline message and you can reply to your visitors under the Messaging section.
To access the Scheduling feature, go to Admin (gear icon on the left side bar) then ->Chat Widget> Scheduler
Note that you have to be logged in to the dashboard during operating hours to be online. If there's no agent online to the dashboard, it will still be offline.
For more information visit this link: https://help.tawk.to/article/using-the-widget-scheduler
Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!