CSAT evalluation has to be after the conversation. NOT before
CSAT evaluation has to be after the conversation. NOT before.
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for sharing your question here.
We currently don't have a CSAT survey after the chat session.
What we have is a Sentiment feature that shows how many visitors have given feedback to the chat agent by clicking the thumbs up or thumbs down ratings in the chat widget.
If you wish to check the agent's statistics for User Satisfaction, do the following:
1. Select the Reporting section of the dashboard in the left sidebar
2. Click the filter icon
3. Select the agent
4. Select the option to download the report as a CSV file.
The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.
We've acknowledged your request and have forwarded it to the development team. They will work with this suggestion and will add the feature in due course.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!