It would be great to have an option to enable chat only to logged in users and/or only to specific user roles in wordpress.
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for sharing your challenge here.
All members of the property, including both agents and admins, can view and answer chats together on the dashboard.
We don't have a feature providing selective user rights for WordPress users.
We've acknowledged your request and have forwarded it to the team. They will work with this suggestion and will add the feature in due course.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!