Deleted users will still show in the Group chats. There is no way to remove them manually.
Deleted users will still show in the Group chats. There is no way to remove them manually.
Even if the users have deleted their Tawk account they still will be shown in all the group chats.
The support team suggests that we may create a new group chat. Not a good idea as we lose the history.
My suggestion is to have these possibilities as a admin to delete undesired or inactive users from the group chats.
Anthony Notos
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
With regards to this concern, once the members were removed from the property, you won’t be able to delete their names manually in the group chat list.
I would recommend asking the members to “leave” the chat group first before deleting them from the property. Alternatively, create a new group chat with the rest of the team members.
To know more about Group Chats, visit the following links:
1. Creating a Group Chat: https://help.tawk.to/article/creating-a-group-chat
2. Adding direct messages and group chats to tabs: https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs
3. Managing Group Chats: https://help.tawk.to/article/managing-group-chats
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Pooi Nie Liew
commented
It is impractical to expect us to ask an agent to remove themselves first before deleting them, and likewise totally impractical to set up a new group just to be able to fix the problem of 1 agent remaining on the chat list. Why is it not something you can enable, to be able to delete their names manually in the group chat list?
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[Deleted User]
commented
Thank you for posting that it could be just the thing to give inspiration to someone who needs it! Keep up the great work!
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Admintawk.to
(top bird!, tawk.to)
commented
Hi Anthony!
Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. We value your input and we thank you for the continued support toward our product.
With regards to your concern, once the members were removed from the property, you won't be able to delete their names manually in the group chat list.
I would recommend asking the members to ""leave"" the chat group first before deleting them in the property or deleting their account.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!
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Anonymous
commented
cannot delete inter agent chat groups
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Anonymous
commented
suggest your programmers make a way for the site owner to be able to remove chat agents who no longer are employed or working in any capacity with the organization. at the current time, the individual can choose to leave a group or chat, but there isn't any way to remove them from your dashboard, once you've invited them and they have quit.
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Anonymous
commented
It would be a great feature to be able to delete or edit agents from the group chat, because our responsibilities change quite often. Especially when colleagues leave and there is no access to the profile anymore, the old agents still show up in group chat.