An options to see previous chat for visitor
Right now there is no feature for visitors to check previous messages. So please add this feature. You just need to save all chat in browser local storage and if any returning customer then load chat from local storage.
Only 4-5 lines of code you need to add in your script.
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your ideas with us.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
You can now enjoy the chat widget’s new look and features. This includes showing the visitor’s most recent conversation.
To learn how to add the “Previous Conversations” card to your chat widget, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for sharing your challenge here.
At the moment, we don't have a feature allowing the user to view their chat history in the chat window.
Alternatively, they can choose to have the chat conversation sent to their email address by selecting the "email transcript" option located in the top right corner of the chat widget.
We've acknowledged your request and have forwarded it to the team. They will work with this suggestion and will add the feature in due course.