A feedback pop up box on the chat completion instead of the thumb up/down
this to happened in all chat apps/brands
Costas
shared this idea
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Sarah Ray
commented
Thanks for sharing the update.
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commented
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Admintawk.to
(top bird!, tawk.to)
commented
Hi Costas,
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, we can monitor and gather a report of the agent's performance through our Sentiments feature. This is where the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent.
Your suggestion is a great idea for gathering more information about the agent's performance.
Rest assured, your suggestion has been submitted to our engineers. We will post updates once the feature has been approved and implemented.
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!