Reply message with customer name automatically
Can make it reply message to [customer name] automatically
Thank you for posting that it could be just the thing to give inspiration to someone who needs it! Keep up the great work!
This works really well for us, thank you!
Marcel Brouillet commented
Please upvote this related feature :
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for reaching out.
We currently don't have a feature that will automatically include your customer's name in the message.
An alternative way to capture your customer’s details is to use the Pre-Chat form.
The form will require the visitor to fill in the fields such as their name and email address, a phone number and location.
Once you have retrieved your customer’s information, you can send them a personalized message.
You can even create shortcuts for repetitive replies and add their name before sending the message.
These canned responses can be used while chatting with visitors. They save you time and make sure your responses are accurate and consistent. They also ensure spelling and grammar are correct.
Please note: The Pre-Chat form can act as a deterrent to some visitors and in turn reduce your engagement rate. Statistically, using the Pre-Chat form is known to reduce engagement by up to 37%.
Learn more about PRE-CHAT FORM: https://help.tawk.to/article/using-the-pre-chat-form
Learn about SHORTCUTS: https://help.tawk.to/article/creating-and-managing-shortcuts
If you have additional questions or just want to speak with someone, book a free call with me at https://calendly.com/siennarubio/30min. I'm happy to assist