Knowledge Base before chat
Put a knowledge base field on pre-chat form before visitor proceed to chat. So put a keyword on this knowledge field to find answers before proceed to chat. Check comm100 to see how work.
Telepassport Hosting
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Hi,
Thank you for choosing tawk.to and for reaching out.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/ates
This new update can add a Knowledge Base search bar to the widget, so your visitors can search and find answers before starting a chat. Our Widget Card feature also lets you show articles, list articles in a Knowledge Base category or share a video in the widget.
To learn more about how to customize the Widget Cards, visit this link: Customizing the widget header and body cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
5 comments
-
Willcox
commented
if a customer is looking up how to migrate their website to a new host, which one of the following leaves the least room for error?
https://www.mybalancenow.today/ -
Bob
commented
Would be great to use the chat widget for the knowledge base as well or search in articles and clicking on articles, maybe even without a chat and just a contact form. Other platforms like freshdesk have this as well.
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Bob
commented
This is a MUCH needed feature!
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Bob
commented
Any updates on this feature?
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Admintawk.to
(top bird!, tawk.to)
commented
Hi Telepassport Hosting,
Thank you for choosing tawk.to and for sharing your challenge here.
We're continuing to build out our knowledge base product and have taken on your suggestions.
We will post updates once the feature has been implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!