Report on liked chats and chat rescue triggers gone off
Be able to pull reports on liked and disliked chats. be able to pull reports on chat rescue triggers gone off to see what agents are excelling at and what needs improving
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions. We value your input and we thank you for the continued support toward our product.
With regards to your concern, you can retrieve the reports of the liked and disliked chats by selecting the User Satisfaction category under Reporting. You can also monitor your agent's performance through their chat ratings.
Here's the process of retrieving the User Satisfaction reports:
1. Click the Reporting section. A graph icon of the left sidebar bar, 5th icon from the top.
2. Click the User Satisfaction category. You can view the summary report
of how many Negative, Positive, and Neutral sentiments the property received from your visitors including the dates. To check the agent's statistics, select the specific agent and/or specific tags to view their chat ratings.
3. Option to download these reports as a CSV file.
At the moment we don't have a reporting section to monitor triggers, and this also refers to the chat rescuers.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!(Edited by admin)