Assistants for multi sellers platforms
Ok i have a ecommerce where is present many vendors; should be great create a department for vendors where the super user assign the tikets to the vendor, in this way opening a private channel form customer to vendors that sholud be a Assistant Assigned at specific Department. In the same time this type of assistant shold be a lower level of access to system, where could be see only the chat assigned
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for reaching out.
Currently, we cannot assign chats to a specific agent/assistant or create a private channel. All incoming chats can be viewed and answered by all agents logged into the property.
Departments allow you to make sure only the right agents answer visitors. They are also useful when assigning tickets. You can assign a ticket to a particular department ensuring everyone in the department receives the email/notification.
This is how the department function works for tawk.to chat.
1. Chats can be assigned to departments, all agents including those who are not assigned can see the incoming chats, but ONLY THOSE WHO ARE ASSIGNED to the department will get a NOTIFICATION. This is to allow easy chat transfer especially if the transfer is from one department to another.
2. In departments, un-invited agents only hear the notification sounds if there are no agents currently online in the department selected. This is to prevent the chat from going unanswered.
4. Currently, there is no option to hide chats from other departments.
Click the following links to learn more.
Setting-up Departments: https://help.tawk.to/article/creating-and-managing-departments
Creating and responding to tickets: https://help.tawk.to/article/creating-and-responding-to-tickets
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!