better knowledge base searching
Currently you can only search the title in the knowledge base. Can you expand the search to search the entire KB article text? Imagine searching in outlook and only being able to search by words in the title of an email...
Anonymous
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
You can search articles in your Knowledge Base according to the keyword.
If the articles contain a word you are searching for, it will appear in the search results.
I have personally tested this search function and. EG. When I search for the keyword “group” – all articles containing that word show up in the search results.
Helpful links about KB:
• https://help.tawk.to/article/what-is-the-knowledge-base
• https://help.tawk.to/article/setting-up-your-knowledge-base
• https://help.tawk.to/article/creating-knowledge-base-categories
If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!
2 comments
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Walker
commented
Thanks to this article I can learn more. Expand my knowledge and abilities. Actually, the article is very real.
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Admintawk.to
(top bird!, tawk.to)
commented
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
You can search articles in your Knowledge Base according to the keyword.
If the articles contains a word you are searching for, it will appear in the search results.
I have personally tested this search function and. EG. When I search for the key word "group" - all articles containing that word show up in the search results.
Helpful links about KB:
> https://help.tawk.to/article/what-is-the-knowledge-base>https://help.tawk.to/article/setting-up-your-knowledge-base
>https://help.tawk.to/article/creating-knowledge-base-categories
If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!