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Unable to disable chat transcripts to be sent via email

Setting is "Nobody" for "Send all chat transcripts to" option but I still continue to receive chat transcripts. How to disable this? I do not want to receive every chat transcript via email.

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Chris shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Flag as inappropriate

    Hi Chris,

    This is Sienna from tawk.to. Thank you for reaching out.

    I'd like to clarify if the email you're receiving is a chat transcript from a missed chat or a full transcript of a previous chat?

    Please provide screenshots of the email you're receiving. You can reach me at sienna.rubio@tawk.to.

    Thank you again for your support and hope to hear from you soon.

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