See emails of active agents
can we get an option where the admin can see the email addresses of the agents? Since agents use aliases, it's difficult to identify them.
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for sharing your challenge here.
We currently don't have a feature to show the email address of your active agents.
The only way to identify Agents with Aliases is to know their real names. All agents that use aliases will have their real name shown in brackets.
Example: Tony (Matt) has joined the conversation.
To learn more about Creating and managing aliases: https://help.tawk.to/article/creating-and-managing-aliases
How to answer a chat using an Alias: https://help.tawk.to/article/how-to-answer-an-incoming-chat
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!