Schedule when to accept chat and when not to (as an agent)
As an agent i want to accept/not accept chats based on the time of the day. I don't want to manually turn it on every morning and turn it off in the night before I go to sleep. Again, this is on agent level, not the widget itself.
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for sharing your suggestions.
At the moment, we don't have a specific scheduler that automatically sets AGENT status to online/offline.
If you are not ready to receive chats, you can set your status to INVISIBLE. This is also perfect for monitoring chats.
Note: At least one agent must be logged in as either Online or Away for the widget to be online.
Rest assured, we've taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
Visit this link for more info: https://help.tawk.to/article/changing-your-online-status