Chatbot to make suggested knowledge base articles based on the question from the user.
Suggested knowledge base articles based on the question, followed by 'did this answer your question?' before an agent is required.
Thank you for posting that it could be just the thing to give inspiration to someone who needs it! Keep up the great work!
Admintawk.to (top bird!, tawk.to) commented
This is Sienna from tawk.to. Thank you for reaching out.
We are continuing to build out our Knowledge Base product. Automation of Knowledge Base articles is currently in progress.
We've acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will post updates once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!