Chatbot to make suggested knowledge base articles based on the question from the user.
Suggested knowledge base articles based on the question, followed by 'did this answer your question?' before an agent is required.
Anonymous
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
This is a great suggestion! Automation with the Knowledge Base is a great way to provide quick answers for your visitors.
Alternatively, you can add a Knowledge Base Body Card to your chat widget. Your visitors can now search for answers on your Knowledge Base directly from the chat widget.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Ben Apfiel
commented
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Admintawk.to
(top bird!, tawk.to)
commented
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
We are continuing to build out our Knowledge Base product. Automation of Knowledge Base articles is currently in progress.We've acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will post updates once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!