Keyword Event Tracking
Hi, we are using tawk and track events with Google Analytics. We want to set some keywords from customer's chat as an customized event so that we can track these events by Google Analytics. For example, if a user open the chat and ask about our product name, we will count that as an event and see that conversion on Google Analytics. If the user's chat doesn't include the product keyword, we won't count that as an event. Is this possible to execute? It is very important feature for us to track events more accurately. Thanks!
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for sharing your question here.
At the moment we only support Google Adwords tracking:
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!