personalize the time stamp on emailed chat transcripts to local time of agent/manager
I request that the chat transcripts sent via email are personalized to the time zone that the agent/manager is in. We are in CST as are most of our clients (regional company) and the emailed chat transcript lists the chat time as GMT (+5). It is very confusing for managers/agents to see that time stamp in emails, and think they are five hours late to a conversation that just happened.
The time stamp on the website UI does show our local time. Consistency and personalization would be great and reduce confusion. Thanks for considering this request.
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for sharing your challenge here.
We've acknowledged your request and have escalated it to the Dev team. They will work with this suggestion and make changes to the function in due course.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!