Webhook event for offline chat messages.
When any customers submits form when agents are not online; tawk sends offline message email to the configured emails. I’m looking for a feature to include this offline message in the webhook event, so far webhook has chat start, end and tickets events . It will be good if the offline message event also added in the list. If this feature is already existing or if I missed anything to achieve pls comment
if this new event has custom metadata would be worderful
Admintawk.to (top bird!, tawk.to) commented
Thank you for choosing tawk.to and for reaching out.
We currently offer Webhook functions for Chat Start, Chat End and New Ticket.
We're continuing to build out our product and have taken on your suggestions.
We will post updates once the feature has been implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!