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needed a report of visits on the site, you could develop

needed a report of visits on the site, you could develop

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Nilton shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users,

Thank you for choosing tawk.to and for sharing your question here.

We currently don’t have the option to generate reports for site visits.

We do offer the following functions for viewing your properties’ activities:

1. Statistics in the Dashboard — this offers a quick snapshot of the traffic on your site
Live Visitors
History
Visitors
Chats
Page Views
Reporting

Learn more here: https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard

2. Reporting — download your monthly report

Chat Analytics
Chat Volume
Missed Chats
Average Chat Duration
User Satisfaction
First Response Time

Tickets
Volume New Ticket
Solved Tickets
Ticket Source
Resolution Time
Tickets Reopened
First Response Time

Knowledge Base
Articles
Searches
Feedback

3. Weekly Roundups — a snapshot report of the week’s activities
Visits
Chats
Offline messages
Missed chats
Tickets
Online hours
Engagement rate

We have noted your suggestion and will post updates once the feature has been approved and implemented.

Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Flag as inappropriate

    Hi Nilton,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don't have the option to generate reports for site visits.

    We do offer the following functions for viewing your properties' activities:

    1. Statistics in the Dashboard — this offers a quick snapshot of the traffic on your site
    Live Visitors
    History
    Visitors
    Chats
    Page Views
    Reporting

    Learn more here: https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard

    2. Reporting — download your monthly report

    Chat Analytics
    Chat Volume
    Missed Chats
    Average Chat Duration
    User Satisfaction
    First Response Time

    Tickets
    Volume New Ticket
    Solved Tickets
    Ticket Source
    Resolution Time
    Tickets Reopened
    First Response Time

    Knowledge Base
    Articles
    Searches
    Feedback

    3. Weekly Roundups — a snapshot report of the week's activities
    Visits
    Chats
    Offline messages
    Missed chats
    Tickets
    Online hours
    Engagement rate

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

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