Remove messages in a specific language to spam
We getting so many spam messages everyday in our ticket box. Please make it possible (like in uservoice) to move message in a specific language (e.g. russian) to spam.
Anonymous
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
At the moment, we don’t have a folder or language filter for SPAM messages.
What we have, however, is the BAN feature that restricts users from using your chat widget.
1. Banning a visitor
You can ban specific visitors from your active chats and offline messages.
Visit this link to learn more: https://help.tawk.to/article/banning-a-visitor
2. Banning/blocking the widget by location
You can block a specific country, such as Russia in your case, to hide the widget from visitors of that country.
Helpful link: https://help.tawk.to/article/blocking-the-widget-by-location
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Island Daily Deals
commented
Yes, please do this. We received over 1,000 spam messages from russian bot accounts over the weekend. This is getting out of hand. There is no reason for a russian person to be messaging us as we are a small local company and do not ship internationally.
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Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
At the moment, we don't have a folder or language filter for SPAM messages.
What we have, however, is the BAN feature that restricts users from using your chat widget.
1. Banning a visitor
You can ban specific visitors from your active chats and offline messages.
Visit this link to learn more: https://help.tawk.to/article/banning-a-visitor2. Banning/blocking the widget by location
You can block a specific country, such as Russia in your case, to hide the widget from visitors of that country.
Helpful link: https://help.tawk.to/article/blocking-the-widget-by-location
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!