Pre-Chat Form text mirrors status text
Currently, when using Pre-Chat Form, your status text is mirrored (Online or Away), but the text below will remain the text you used for your Pre-Chat Form setting. It would be better, in my opinion, for this to also mirror the status text.
For example: Online! "Fill in the form and one of our agents will assist." / Away! "We're away at the moment, but fill in the form and one of our agents will assist once they return."
Jack
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
At the moment, the Pre-chat form message will stay the same whether you have the Online or Away status on your chat widget.
The greetings can only be modified separately if you remove the Pre-chat form.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
-
Данияр Мухаметтов
commented
Thanks for the information, I will try to figure it out for more. Keep sharing such informative post keep suggesting such post.
-
Schoen
commented
I must say you have written a great article. The way you have described everything is phenomenal.
-
Ann Kim
commented
Glad you like it. We have been using this for several weeks now and it seems to be going nicely.
-
Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
At the moment, the Pre-chat form message will stay the same whether you have the Online or Away status on your chat widget.
The greetings can only be modified separately if you remove the Pre-chat form.
We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!