Divert Customer to Help Article rather than Chat Agent based on Question/Department Selection.
Some questions can easily be answered by one of our help articles. It would be nice to be able to pre-face a Chat with a help article based on what Question or Department was selected, rather than them coming through to an agent immediately.
For example, if i was to use your chat to ask about how to change the colour of my widget, you could direct me to your Knowledge Base article about this rather than taking up the time of your agent to explain or paste the same link.
Jack
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
The automation for our Help Center/Knowledge Base is currently not available at the moment.
We’re continuing to build out our Messaging and Knowledge Base products and have taken on your suggestions. We will post updates once the feature has been implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for reaching out.
The automation for our Help Center/Knowledge Base is currently not available at the moment.
We're continuing to build out our Messaging and Knowledge Base products and have taken on your suggestions. We will post updates once the feature has been implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!