Have an configuration option to hide the widget at the beginning and show it only when there is an ongoing chat
We have an ionic app, but we dont want the widget visible always. We have an option in the menu that programatically maximize the chat if the client want to chat with us.
So, the widget would not be visible all the time, only when the user opens the chat from the menu, then the widget appears (so the user can see the badge for new messages we reply) and when the chat session is finished, we hide the widget again.
That's important because in a mobile device we need to use the space in a very smart way, and show only the widget when it is important.
That's our plan.
Wstudio App
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Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
You can only hide your chat widget by setting the following conditions:
1. Hide widget when offline
This makes the chat widget invisible when you have no agents online and are not ready to accept chats.
2. Hide widget on load
This makes the chat widget invisible when a visitor navigates to your site.
This is really only useful if you’re launching the widget another way — for example, with a text link. Otherwise, the visitor will not be able to view or use the chat.
Helpful link: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site
3. Ban specific visitors/locations (e.g. Russia)
Restricting specific visitors from a location will hide the chat widget.
Helpful links:
https://help.tawk.to/article/blocking-the-widget-by-location
https://help.tawk.to/article/banning-a-visitor
4. Disable the Trigger while the chat widget is still visible.
Instead of the Trigger banner/automated message popping up on your website, only the chat widget will appear.
Helpful link: https://help.tawk.to/article/creating-and-managing-triggers
I hope these suggestions will help.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your question here.
You can only hide your chat widget by setting the following conditions:
1. Hide widget when offline
This makes the chat widget invisible when you have no agents online and are not ready to accept chats.
2. Hide widget on load
This makes the chat widget invisible when a visitor navigates to your site.
This is really only useful if you're launching the widget another way — for example, with a text link. Otherwise, the visitor will not be able to view or use the chat.
Helpful link: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site
3. Ban specific visitors/locations (e.g. Russia)
Restricting specific visitors from a location will hide the chat widget.
Helpful links:
https://help.tawk.to/article/blocking-the-widget-by-location
https://help.tawk.to/article/banning-a-visitor4. Disable the Trigger while the chat widget is still visible.
Instead of the Trigger banner/automated message popping up on your website, only the chat widget will appear.
Helpful link: https://help.tawk.to/article/creating-and-managing-triggers
I hope these suggestions will help.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!