Department function improvements:
1. Chats can be assigned to chosen Department.
Today all Agents, including those who are not assigned there, can see the incoming chats.
It could be nice to set a parameter to avoid the visibility of all incoming chats and notifications for every department.
The goal is to include a widget in a site page where customers can ask support only to a specific department.
(Currently, there is no setup to hide chats from some Departments.
and all agent from all departments can be notified if nobobody answers. just consider to make this an option)
2. Parameter to set transfer from departments
This allows the administrator to decide if a department can transfer or not a chat or a ticket to another department and to choose which receiver department are permitted.
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At this stage, chat assignments and/or transfers to other Departments are currently not available.
We’re continuing to build out our Messaging product and have taken on your suggestions.
We will post updates once the feature has been implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!