the Ticket-Form Customization could be better.. for example like at the chat-widgets. Multiple-choice or radiobuttons...
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
At this stage, we don’t have an option for adding multiple-choice or buttons when creating a ticket.
Alternatively, you can add a form with multiple choice questions as a file attachment.
We have noted your suggestion and will post updates once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!