Disable Spam or whitelist
When tickets are sent via mail to the system, they are sometimes recognized as spam, and you do not get an information about this ticket via mail.
If would be great to disable the spam-filter or whitelist some email-adress-ranges
Martin
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
There are numerous reasons why tawk.to tickets were sent to your SPAM folder.
These may include specific mail filter rules concerning headers and other technical aspects of email.
If you’re unable to receive any emails from tawk.to, please whitelist the following emails on your mail server: noreply@tawk.to and tickets@tawk.to
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!