Chat shortcut visibility
Chat shortcuts visibility, to have shortcuts visible, for example to admins. Basically to add more accessibility to shortcuts so that newest members of certain support do not have access to advanced shortuctus.
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
At this stage, we don’t have a feature for limiting Shortcut access to a specific agent/department.
All Public shortcuts will be visible to all property members.
If the agent creates a Personal shortcut, it is only visible to that agent.
1.Creating and managing shortcuts — https://help.tawk.to/article/creating-and-managing-shortcuts
2.Managing and creating profile shortcuts — https://help.tawk.to/article/managing-and-creating-profile-shortcuts
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!