when an issue is fully resolve and the ticket is closed after resolved the customers issue or enquire, i would want a csat survey to be sent
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
We currently don’t have a CSAT survey to send after the ticket is closed.
Our feedback rating is through our Sentiments feature. This is where the visitor can click the thumbs up and down icons to rate the chat conversation.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!