Consent form not set correctly on your live chat.
All other softwares like comm100, livechat, appypie they set correctly.
Online visitors appear always to operator if consent form is ON.
On your live chat online visitors not appear to operator if consent form set ON.
Set it correctly as all other softwares
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
Monitoring statistics on your Dashboard and Triggers on your chat widget will not appear unless the visitor has accepted the terms in the consent form.
The Consent Form section in your Dashboard gives you options for advising visitors of their rights and offering them a chance to consent before entering a chat.
Helpful links Learn more about consent forms here: https://help.tawk.to/article/enabling-and-managing-your-consent-form
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!