Show the full URL of referrals from Google - so we can spot the keywords
At this time, when you get a chat thru, it tells you if it was direct, or from Google.co.uk etc. What it fails to do, is to show you the FULL referral URL, such as: https://www.google.co.uk/search?q=sofa+bed
This is about as vital as it gets, as we can then see how a customer found is, and means we can perhaps put more effort into that keyword search to push us further.
We can ask the customer, but often they forget what they searched for, and have to go back.. . back.. in their browser.
URL Referrals are easy to do in code, so PLEASE, just tweak that referral code to show it all. Not just the domain.
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
At this stage, we don’t have a feature to show the full referral link of the user’s navigation history in the chat history and Monitoring section.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Hans T commented
agree with post, its vital.. because showing google.com as refferal doesn't mean a thing, might as well not show it at all then.
@tawk.to , im a web dev and its about 40 seconds of work to implement the full url, please can your dev team spent 40 secs? I hire 2x12hrs per week hired agents from you, so it would be great if I can give them MORE tasks :)