Consolidated Report for chat questions
When chat starts you have a set of questions that customer answers. Right now the replies are only in chat transcript. If I want to check how many customers selected which option, I cannot. A consolidated report would help. This would be a nice feature to have.
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
Answers on our Pre-Chat form are saved as a chat transcript. However, we don’t have a feature to collate and download the data.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!