I suggest for an option to customize the ticket fields (add/edit/remove) for the submit or create ticket. Thanks!
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your ideas with us.
At this stage, we don’t have the option to modify and re-arrange the fields of your Ticket form.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!