Option to disable the email in the ticketing system
We need to use the ticketing system only for internal control - we don't want to share the tickets with customers;
Thank you for choosing tawk.to and for sharing your challenge here.
The purpose of the ticketing system is to converse with customers via email.
An email address is required for the system to work.
Alternatively, you can enter your own support email in the details section to activate the ticketing system internally.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!