Identify users name for welcome auto response.
A way of identifying the user name from a pre fill form and being able to input this into an automated response.
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We currently do not have an automation for adding a customer’s name when using Shortcuts or Triggers.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!