##- Please type your reply above this line -## - makes no sense
When we want to convert the message to the ticket, our customer will receive email with this line:
- Please type your reply above this line -
But in fact, they can not type above this line and
Many of our customers discard this email as they try to reply and can not.
This sentence makes no sense at all.
How can i edit this line with other content for e.g:
[Please click the reply button on this email to get in touch with us. Thank you]
Nice and amazing post this one is, thanks for sharing…
Kai Silva commented
Thanks for the information, I will try to figure it out for more. Keep sharing such informative post.
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