##- Please type your reply above this line -## - makes no sense
When we want to convert the message to the ticket, our customer will receive email with this line:
- Please type your reply above this line -
But in fact, they can not type above this line and
Many of our customers discard this email as they try to reply and can not.
This sentence makes no sense at all.
How can i edit this line with other content for e.g:
[Please click the reply button on this email to get in touch with us. Thank you]
Thank you for choosing tawk.to and for sharing your challenge here.
By default, the emails your visitors receive follow the most commonly-known ticketing format.
Your visitor needs to reply to an email for the ticket to be set to ‘Pending.’ This is the only way your visitor can type a message above the ticket line message (##- Please type your reply above this line -##").
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Nice and amazing post this one is, thanks for sharing…
Kai Silva commented
Thanks for the information, I will try to figure it out for more. Keep sharing such informative post.
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