Please make Tawk.to a Omnichannel messaging platform
In today's world, We can't force customers to come to a specific platform for support. Also for us managing multiple support channels is very problematic. so can you please make tawk .to an omnichannel customer support application where users can ask for support from their Facebook account, messenger, WhatsApp, Twitter, telegram, sending email, sending SMS. and we can entertain everyone from a single panel. we can also provide phone call support. Something like jivochat.com for Freshdesk. also Chatbot is another suggestion so basic queries will eliminate from live agents and response time will be better. we are ready to pay for the same.
Sen India Online Your Indian Internet World
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
Our Facebook and WhatsApp integrations are already on our future roadmap. We will post updates once the feature has been implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.