Add user's Name in the welcome message
It would be great if the 1st message (which we set as a trigger without delay) can automatically take the name of the user which was entered in the pre-form. This allows the 1st message to feel "personal".
Thank you for choosing tawk.to and for sharing your ideas with us.
Asynchronous messaging is an upgrade that will automatically include the Names of visitors when they start a chat.
This is a feature that we are currently working on and will post updates once approved and implemented.
Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!