Zoomable screenshots on the Knowledge Base
The images uploaded on the Gallery section of the Knowledge Base are stored and displayed using the original file size (Ex. 1200x800 px).
When they are embeded on an article of the KB, they are displayed using 630px width.
Since the resource is there, would it be possible to have some kind of zoom behaviour so user can see the full size image?
Thanks and congrats for an awesome product and support team.
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, you can't zoom in on the images in KB articles.
When displaying an image in a Knowledge Base article, the browser will automatically set the image to a size that fits the article width. If the image size is 1024 X 1024, but the article size requires 600 px, then the image will be resized to 600 px.
To learn more about file types and sizes that are supported in tawk.to, visit this link: https://help.tawk.to/article/what-file-types-and-sizes-are-supported
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!