Chat Rating "Card"
In other chat systems (Zendesk, to name one), you send the invitation to the customer to rate the chat in a front and center message. Some customers have trouble finding the little thumbs up or down. A "card" type of invitation is indeed helpful in this scenario.
You can find a lot of examples of these features in various chat systems. Not sure why a similar idea was declined in 2016.
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to send us your feedback and suggestion.
Adding enhanced features for the chat rating is currently under review. Our engineers are looking into it and we will update you once this is implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Armando Riera commented
It would be great if this feature were available. Many other chat services have it implemented and it's something I miss here