Hi,

Thank you for choosing tawk.to and for sharing your ideas with us. 

We do not currently have that restriction for agents.

Currently, an Agent can do the following:

- Respond to chats

- Respond to tickets

- Access Reporting

- Access Messaging (where chats and tickets are stored)

- Create and edit articles in your Knowledge Base

- Create and edit Shortcuts

- Access Property Members (they can see which members are associated with the account. However, they can make no changes )

Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min