When a customer login 2 different devices the customer has 2 different chat session.
But i know from the login credentials both session are the same person.
We should match the sessions by id or some thing uniqe.
Thank you for choosing tawk.to and for reaching out.
Currently, chats initiated on separate devices will appear as unique conversations in the Monitoring panel.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
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