Shortcut Feature Request
Please place an option for admin user to restrict who can modify/create the shortcuts.
If above is not possible, to track who created a new shortcut and/or who made an update, Please require user information before a new shortcut or a modification is saved.
Thank you for choosing tawk.to and for sharing your ideas with us.
We currently don't have a feature allowing you to restrict access to creating shortcuts. Shortcuts may be created by any member of a property.
However,you can restrict access to shortcuts.For every shortcut you create, you have a choice between making it Public or Personal.
Selecting Public allows all agents with access to the property to use the shortcut when answering chats. A Personals shortcuts can only be used by you and are also known as Global Shortcuts. You can access these by going to My Profile (user icon top left corner of the Dashboard) and selecting Global Shortcuts.
Shortcuts save you time and keep your team’s responses accurate and consistent. They also ensure that your spelling and grammar are correct.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at firstname.lastname@example.org. Our live agents are always available to assist you.
Alternatively, you can reach me here at email@example.com or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support