Show when a customer has read chat/ticket
I would like a way to be able to see if a customer has read our reply to the tickets they submit or to the chats they submit.
Would be nice to know if the customer has read the message they can be marked as resolved or closed.
Thank you for choosing tawk.to and reaching out.
This is a great idea! Auto reply and ticket updates can be helpful reminders to customers about the status of their tickets — whether they are pending or resolved/closed.
At the moment, we don't have these features. We do have our Mail Notification that sends emails for all the Chat Transcripts, New Tickets, Offline Forms and Missed Chats.
We're continuing to build out our Messaging product and have taken on your suggestions.
We will post updates once the feature has been implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at firstname.lastname@example.org. Our live agents are always available to assist you.
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