Analysis of time when no agents are available for chat during the working day
We need to look at times when none of our current agents are available for chat online during the working day. (rather than leaving a default option and missing chats) It would be useful to report on at a person level to see when they were available throughout the day.
Thank you for choosing tawk.to and for sharing your suggestions. We value your input and we thank you for the continued support for our product.
We currently don't have the option to analyze the amount of time for which agents are not available to take chats.
At the moment, we don't have a specific scheduler that automatically sets agent status to online/offline. However, at least one agent must be logged in as either Online or Away for the widget to be online.
Note: we've taken note of your suggestion and will post updates once the feature has been approved and implemented.
Visit this link for more information about agent status: https://help.tawk.to/article/changing-your-online-status
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
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