Desativar criação de ticket via e-mail.
Meu chat acabou tendo o e-mail de acompanhamento de tickets descoberto (tickets@xxxxx.p.tawk.email) e está recebendo e-mails de spam com links maliciosos. Utilizo uma integração com gatilho de criação de ticket, porém está ação é realizada pelos agentes apenas.
Procurei a possibilidade de desativar essa funcionalidade ou trocar o e-mail de acompanhamento, mas não encontrei nada.
Gustavo
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We do not have an option for disabling the ticketing system.
The purpose of the ticketing system is to converse with customers via email.
An email address is required for the system to work.
We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to