Footer for Knowledge Base Articles to use
I would like to be able to build a Footer / Signature which can then be referenced / used by each KB Article I create.
Currently we have over 200 KB Articles with their own footer, which is built seperately within each KB Article. This is not scaling well as we need to ammend links or images over time.
I would like the ability to build one footer, so that edits can be made once rather than 200 times or more. Similar to how we upload an image once - and reference this many times in many articles.
Ryan Ware
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi Ryan,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At this stage, there is not an option for adding a footer that can be edited simultaneously for all Knowledge Base articles.
You can see our customizable options for Knowledge Base articles here https://www.tawk.to/knowledgebase/
We have taken note of your feedback and have submitted this to our engineering team. We will post updates once the feature has been approved and implemented. Please keep an eye for the updates.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to